Our Safety Commitment
Keeping Every Child Safe, Every Day
At Milestones, your child’s safety is at the heart of everything we do.
We understand that when you choose a childcare centre, you’re placing enormous trust in us, and we take that responsibility very seriously.
Our team is dedicated to creating safe, nurturing spaces where children can explore, learn and grow with confidence. We continually strengthen our safety culture through training, audits and clear leadership oversight, ensuring families feel supported and secure from the moment they walk through our doors.
When you choose Milestones, you’re choosing a service that listens, learns and acts, because every child deserves to feel safe, valued and cared for.
Safety Is Everyone’s Responsibility
Our #SafetyStartsWithMe initiative empowers every educator, cook and centre leader to take personal responsibility for safety.
Safety isn’t something handled by one person or department, it’s part of our daily routine, from active supervision and secure entries to hygiene practices and team communication. Each team member is accountable for preventing risks before they occur, so children are always safe, supported and seen.
Our Key Areas of Focus
We maintain the highest standards of safety and compliance through:
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Child Protection & Mandatory Reporting – all educators complete regular training and understand their reporting obligations.
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Safe & Secure Environments – from classroom design to outdoor play areas, every space is created with safety in mind.
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Active Supervision & Educator Ratios – educators are positioned to ensure all children are safely within sight and hearing.
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Secure Entry & Access – only authorised individuals can enter our centres.
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Regular Audits & Continuous Improvement – ongoing checks ensure compliance beyond regulatory standards.
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Sun Safety – shaded outdoor areas and SPF 50+ sunscreen practices protect children year-round.
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Emergency Preparedness – regular evacuation drills, supported by our Safety Bear mascot, help children learn to respond calmly.
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Safe Sleep Practices – sleep rooms are supervised, with regular checks and approved cot arrangements.
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Food Safety & Allergy Management – all meals are prepared following strict allergy and hygiene protocols.
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Medical Conditions & Care Plans – individualised care for children with medical needs, supported by family communication.
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Hygiene & Cleanliness – frequent cleaning and sanitisation of all spaces, toys and equipment.
A Safe Place to Learn and Grow
Safety at Milestones is more than a checklist, it’s a culture. We believe that children learn best when they feel secure and supported, and that families deserve peace of mind knowing their child is in caring, capable hands.
Our educators are trained not only in policies and procedures but also in empathy, calm communication and child wellbeing, because emotional safety is just as important as physical safety.
Raise a Concern
We value open communication and are always here to listen. If you ever have a concern, big or small, we encourage you to reach out - your voice matters.
Every message is treated confidentially and reviewed by our Feedback and Safety Teams.