Question 1

How do I enrol my child at Milestones?

Accepted Answer

Enrolling is easy. You can book a tour at your local centre, or get in touch directly to check availability. Our friendly team will guide you through the process and help you complete your enrolment forms.

Question 2

Is there a waitlist?

Accepted Answer

Some of our centres do have waitlists, especially for babies. We recommend joining early to secure your preferred days. Your Centre Manager can give you an idea of availability based on your child’s age and your needs.

Question 3

What age can my child start care?

Accepted Answer

We welcome children from 6 weeks to school age. Our age-specific programs include Babies (0-1 years), Toddlers (1-3 years), and Preschool/Kindergarten (3-5 years).

Question 4

Can I tour the centre before enrolling?

Accepted Answer

Yes! We’d love to show you around, and it's actually a requirement before you can enrol. You can book a tour online or call our friendly Family Support Team on 1800 244 532.

Question 5

What is the Child Care Subsidy (CCS)?

Accepted Answer

The CCS is a government payment that helps cover the cost of child care for eligible families. The amount you receive depends on your income, activity level, and the type of care you use.

Question 6

Am I eligible for CCS?

Accepted Answer

Many Australian families are eligible. You can use this CCS estimator, visit the Services Australia website or talk to us - we’re happy to help guide you through it.

Question 7

Can Milestones help me apply for CCS?

Accepted Answer

Yes. Once you enrol, we’ll help you confirm your enrolment in your Centrelink account.

Question 8

How much will I pay out of pocket?

Accepted Answer

That depends on your CCS percentage and how many days your child attends. Contact our Family Support Team on 1800 244 532 for a personalised fee estimate after subsidy.

Question 9

What does a typical day look like?

Accepted Answer

Each day includes a balance of play-based learning, outdoor exploration, nutritious meals, rest time, and lots of fun! Programs vary by age group - learn more about our curriculum.

Question 10

What do I need to pack for my child?

Accepted Answer

Most Milestones centres provide nappies, wipes, sunscreen and all meals. You just need to bring a spare set of clothes, a hat, water bottle, and any comfort item your child might need.

Question 11

Do you follow my baby’s routine?

Accepted Answer

Yes. For our youngest children, we follow each baby’s individual routine for sleep, bottles and feeds, and work closely with families to ensure consistency and comfort.

Question 12

Is rest time offered for toddlers and preschoolers?

Accepted Answer

Yes. All children are offered time to rest and recharge after lunch. For preschoolers, this is a mix of relaxation and quiet activities depending on their needs.

Question 13

What curriculum do you follow?

Accepted Answer

We follow the exclusive Lifelong Learning Curriculum, grounded in the latest early childhood research and tailored to each age group.

Question 14

How do you support school readiness?

Accepted Answer

Our Preschool and Kindergarten Program includes STEM learning, literacy and numeracy, social-emotional skills, and transition support for primary school. We work in partnership with families to help every child thrive.

Question 15

How do I find out what my child is learning?

Accepted Answer

You’ll receive regular updates through our centre app, including photos, learning stories, and progress records. Our educators also love chatting with families during pick-up and drop-off.

Question 16

Do you support children with additional needs?

Accepted Answer

Yes. We provide inclusive care and collaborate with families, support services, and specialists to ensure every child has what they need to grow and learn.

Question 17

Are meals included?

Accepted Answer

Yes, we provide all meals and snacks, prepared fresh each day by our centre cook.

Question 18

What kind of food do you serve?

Accepted Answer

Our Healthy Seasonal Menu is designed to support healthy growth and development. It includes a variety of fruits, veggies, wholegrains, and lean proteins.

Question 19

What if my child has allergies or dietary needs?

Accepted Answer

We take allergies and food preferences seriously. Every child with a dietary requirement is clearly identified through placemats and Food ID cards to ensure safety at every meal.

Question 20

Can I see the menu?

Accepted Answer

Yes! Download a sample menu here. Or speak to your Centre Manager to see where the menu is displayed in your centre.

Question 21

How do you ensure children are safe at your centres?

Accepted Answer

Your child’s safety is our top priority. We have secure entry systems, regular safety audits, emergency drills with Safety Bear, sun safety policies, and qualified educators who follow strict supervision guidelines.

Question 22

What happens if my child gets sick at child care?

Accepted Answer

If your child becomes unwell, we’ll contact you right away. We ask that children stay home if they’re unwell to prevent the spread of illness.

Question 23

Do you administer medication?

Accepted Answer

Yes, with written authorisation and clear instructions from a parent or doctor. All medication is stored securely and administered by trained staff.

Question 24

How do you maintain hygiene and cleanliness?

Accepted Answer

Our centres follow strict cleaning routines throughout the day, including toy sanitisation, handwashing, and disinfecting high-touch surfaces. We also follow all health authority guidelines.

Question 25

How will I stay updated about my child’s day?

Accepted Answer

We use a secure app to share daily photos, updates, sleep and meal information, and learning progress. Educators are also available for face-to-face chats.

Question 26

Can I speak with my child’s educators?

Accepted Answer

Absolutely. We value open communication and encourage you to reach out anytime.

Question 27

Do you have family events?

Accepted Answer

Yes! From morning teas to cultural celebrations, we love welcoming families into our centre community.

Question 28

Are you open on public holidays?

Accepted Answer

No, our centres are closed on public holidays.

Question 29

Do I still pay fees if my child is away sick or on holiday?

Accepted Answer

Yes, full fees apply for absences, but families can access up to 42 allowable absence days per financial year under CCS.

Question 30

Do you offer extra programs like music or yoga?

Accepted Answer

Yes, many of our centres offer enriching experiences like music, movement, yoga and sustainability activities at no extra cost.

Question 31

Do your educators hold qualifications?

Accepted Answer

Yes, all our educators hold or are actively working toward approved early childhood education qualifications.

Frequently Asked Questions

Here are answers to some of the most common questions we receive from families

Getting Started