We're Here to Listen and Act
At Milestones Early Learning, the safety and wellbeing of every child in our care is our highest priority. We also value open, honest communication and believe every family, educator, and community member has the right to feel heard and supported.
If you have a concern, we encourage you to raise it with us.
Whether it's a question about our safety practices, feedback about your experience, or a serious concern that needs investigation, we are here to listen and act.
What Can I Raise a Concern About?
You’re welcome to contact us about:
- Concerns related to a child’s safety or wellbeing
- Educator or staff conduct
- Centre operations or policy concerns
- Feedback about your experience at one of our centres
- Anything that has made you feel uncomfortable or unsure
No matter how big or small your concern may feel, your voice matters, and we take every concern seriously.
How to Raise a Concern
You can reach our team directly by:
- Email: feedback@affinityeducation.
com.au - Phone: 07 3513 7700
Our team will treat your enquiry with care, respect and confidentiality. If your concern relates to child safety, it will be prioritised and escalated immediately.
Our Commitment to You
We are committed to creating a safe, inclusive, and supportive environment for all children, families and team members across our Milestones centres.
- We take all feedback seriously, whether it’s a safety concern, a suggestion for improvement, or a personal experience you’d like to share.
- We follow national child protection guidelines and mandatory reporting requirements.
- Our educators receive ongoing child protection training, and our centres are regularly audited for safety and compliance.
- If you're unsure whether to raise something, we encourage you to contact us anyway. We're here to listen.
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